REFUND POLICY
Your 100% satisfaction is important to us. We offer a 14-day damaged exchange policy:
- We offer 100% replacement if the product is damaged during shipping.
- Timing: We have a 14-day exchange policy from the date of receipt of the item.
- Damaged pictures and product issues with purchase order number in order to be eligible for an exchange .
- For an exchange , please email us at contact@idealwatch.co.uk with the subject " Exchange " with your order number, name and reason for the exchange .
- Our staff will provide customers with instructions on where to send the exchange . Customers are strongly advised to obtain proof of postage when exchanging goods to avoid a "lost package" situation. Items lost in transit will not be compensated.
- Please note that the customer is responsible for shipping costs for returned items.
- Once the returned item has been received and inspected, the customer will receive a confirmation email informing the status of the exchange .
- If the exchange is approved, the exchange will be processed and a brand new product will be arranged for you shortly thereafter.
Terms and Conditions
- The company reserves the right to amend these terms and conditions without prior notice.
- In case of any disputes, the company reserves the right of final decision.
